In this session, participants will have the opportunities to discuss and share the “small, little, details” of training quality improvement efforts that will give a winning competitive edge over the competitors. Offering a “Quality-Plus” training products and services which exceed or surprise the clients’ expectations require special efforts and sacrifices in completing the last mile tasks with perfection, perseverance and excellence. Without sincere commitment and untiring efforts of going the extra miles to satisfy fully our clients’ needs and wants, it is unlikely that we can have “repeat customers” who will volunteer to serve as our effective “multiplier knowledge champions” and great “sales-agents”.

Real life examples and/or actual illustrations from KULT program workshops in providing “Quality-Plus” efforts in terms of the training process, methods, management, marketing, customer care & client service will be identified and discussed.

How about improving quality of the “public service and development role” of a training institution? Should training institutions be concerned with the “digital divide” issues and inequality of the socio-economic benefits gap? These issues will be discussed in relation to creative financing, economics, and entrepreneurship of training/education programs.

Studying is essentially learning something with thorough understanding. Studying for examinations additionally necessitate effective recall of information learned. And yet, learners in the school education system are seldom taught how to study efficiently so as to enable active learning. As a result most students resort to the way they know how – learning by rote.

In this session, participants will discover simple techniques that compel active learning. Through “minds-on” exercises participants will experience the power of visualization and association to assist recall, and the effectiveness of classification and formatting to promote understanding.

The session will discuss the pedagogy of online coaching & mentoring, --essential skills for effective online trainers. Issues related to both synchronous and asynchronous technologies would be identified, analyzed and critically examined. “Things to do” and “Things to avoid” in online coaching and mentoring will be outlined for use in Phase-3 of this workshop. After the presentation, participants will engage in a snowballing learning method. They will also do reflective thinking on the presentation to identify advantages and disadvantages (possible problems of online coaching) for 5 minutes followed by a discussion on relevant issues with other peer learning group (PLG) members for 10 minutes to develop consensus. All PLG members will then discuss for another 15 minutes to prepare a consensus brief report for presentation (3-5 minutes) to the plenary for discussion. The outcome will be better prepared participants for meeting the challenges of online coaching and mentoring.

In this session, participants will learn the basic theoretical foundation of digital audio and its applications in e-learning. Current developments in audio technology for learning will also be introduced along with examples of how effective use of audio can engage your learners.

During this session, participants will be introduced to the challenges and politics of obtaining the commitment of organizational leaders, colleagues and administrators to adopt new training ideas, in terms of advocacy, strategy development, identifying appropriate learning moments, resources sharing and team building. Participants are invited to consider the situation in their organizations and enter into a discussion and take note of how best could they ensure the buy-in when they return to their organizations.